Frequently Ask Questions
Below are frequently asked questions, you may find the answer for yourself.
Orders & Delivery
✅ We strive to deliver your order as quickly as possible! Our standard delivery time is 2-5 business days within Pakistan. However, during peak seasons, deliveries might take a little longer.
For urgent delivery inquiries, contact us:
📞 Call: 03051192929
📲 WhatsApp: 03051192929
✅ Once your order is shipped, you will receive a tracking number via Whatsapp or email. You can use this tracking number on our courier partner’s website to check the status of your delivery.
For assistance, reach out to our support team!
📲 WhatsApp: 0305-1192929
✅ Yes! We offer Cash on Delivery (COD) across Pakistan so you can shop with confidence. Simply place your order and pay at your doorstep!
Returns & Refunds
✅ Yes! If you receive a damaged, incorrect, or defective product, you can return it within 7 days of delivery. Please make sure the product is unused and in its original packaging.
For return requests, contact our support team with your order number and reason for return.
✅ Once we receive and inspect the returned product, your refund will be processed within 5-7 business days via your original payment method.
For COD orders, refunds will be provided through bank transfer or store credit.
Products & Ingredients
✅ Yes! Our products are dermatologist-tested and suitable for all skin types, including oily, dry, combination, and sensitive skin.
However, we always recommend a patch test before applying any new product to your face or body.
✅ No! Pre Skin Cosmetics products are free from parabens, sulfates, and harsh chemicals. We believe in clean beauty and use safe, skin-friendly ingredients in all our formulas.
Your skin’s health is our priority!
Payments & Discounts
✅ We accept the following payment methods:
💳 Debit & Credit Cards (Visa, Mastercard)
🏦 Bank Transfer
🏦 JazzCash
🚚 Cash on Delivery (COD)
✅ Yes! We frequently run seasonal sales and special promotions. Keep an eye on our website and social media pages for exclusive discounts!
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